With Pre-Order , you can purchase the latest items added to our store in advance of them arriving with us. With Pre-Launch , the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders. So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
They are for indication purposes only and can change at any time without notice. The dates we provide are based on indications given by our suppliers. At 99 Bikes our priority is to ensure that you are highly satisfied with your purchase. Any item including bikes with the exception of food can be returned to us for any reason provided it is received by us in an unused and resalable condition in or with its original packaging which must be undamaged.
In the event an item is returned to ourselves in an unsuitable condition, we may have to return the item or offer a partial refund.
Unless the return is due to a faulty product or an incorrect delivery on our part you will have to cover the cost of the return. If you believe that we should be covering the cost of the return please contact us in advance to discuss the available options. In line with the customer rights act if you receive an item that is faulty, of un-satisfactory quality, unusable or that differs from how the product is described you are entitled to return the item for a full refund within 30 days of purchase.
Include the returns form and send it to us with the delivery company of your choosing - easy peasy! If you wish to return bikes or bulky items such as forks or turbo trainers please contact our Returns Department to arrange a special courier collection.
