Progent has developed a unique support system that includes a streamlined, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial pool of consultants accredited in a broad range of IT practice areas, a Call Center service structure that promotes responsiveness and ensures follow-through, a worldwide team of on-line troubleshooting professionals, on-site service availability for the majority of most zip codes in the United States, and a corporate culture focused on fixing network problems in the least time and at the least cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support staff.
This can reduce expenses and minimize technical risks for big IT initiatives like application design and development, business continuity preparedness, security evaluations, office consolidations, or software migrations. Progent can also offer the services of certified consultants to assist your business to plan and execute a sensible cloud strategy.
NetApp SAN Storage Consulting Support Delivery Alternatives Available for Wichita Falls, Texas Companies Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, and network management.
Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid response, thorough activity records, reliable follow-up, and strict cost monitoring across a range of network service delivery alternatives that include online troubleshooting, in-person help, and high-end consulting. Progent's seasoned service professionals can assist customers to troubleshoot and repair network issues without the cost or time loss of on-premises support visits.
