Enter your dates for the latest hotel rates and availability. Enter your destination. Rooms and Guests. Swipe up to view more. Herten 0. The location of the hotel is very close to the company. S colleagues can choose to stay here. The Schloss park opposite the hotel can go for a walk in the morning. It is very quiet.
The hotel breakfast is the oldest in Germany. If you are full, don't be demanding. High cost performance, recommended. Check Availability. Gelsenkirchen 1. Herten 3. Recklinghausen 4. I booked the penthouse room for two nights for our family while we were visiting for the Taylor Swift concert in Gelsenkirchen. I received an email confirmation from the hotel at that time and then never received any other communication from the hotel.
When we inquired at the desk we were told we had two reservations and they canceled one of them and we would have to wait for the manager to arrive the next day. My husband asked about the air conditioner. First he was told we needed to turn the dials on the walls in the room, but that did nothing. Then we were told they would send someone to the room.
When we tried to open the windows the noise from a band playing filled the room. We could either be hot or be subjected to a terrible band. By this point our daughter was crying and I was furious.
I checked my email again for any correspondence from the hotel. Then I remembered seeing something about the hotel being affiliated with Best Western, so I searched for emails from Best Western. I found one that I had missed from the day before. I called Best Western customer service and they could not explain how the room type, rate or confirmation number changed or when the change occurred. They confirmed that the only email they sent me was the one the day before check in.
