Thank you for visiting nature. You are using a browser version with limited support for CSS. To obtain the best experience, we recommend you use a more up to date browser or turn off compatibility mode in Internet Explorer. In the meantime, to ensure continued support, we are displaying the site without styles and JavaScript. While a body of knowledge on contactless payment acceptance exists, a comprehensive understanding of the core motivations underpinning such acceptance, particularly in developing countries, is lacking in the literature.
This study identified the predictors for contactless payment acceptance in Malaysia by constructing a Contactless Payment Acceptance model using the Technology Readiness Index 2. Employing a cross-sectional research design, this study utilized survey research as its primary method, administered self-reporting questionnaires through online channels, and garnered valid responses.
These results have implications for service providers and can guide future research endeavors, thus facilitating the development and implementation of effective strategies to encourage wider adoption of contactless payment systems among individuals in developing countries. Contactless or cashless payments refer to electronic methods of conducting financial transactions typically made using digital wallets e-wallets , smartphones, or smart cards that utilize technologies such as Near Field Communication NFC to facilitate secure and convenient transactions by simply tapping or waving the payment device near a compatible terminal Fabris, Compared to the other regions, the adoption, implementation, and use of contactless payments in Southeast Asia has been relatively sluggish.
However, the recent COVID pandemic has accelerated the acceptance of contactless payments as consumers prioritize safety and convenience.
This shift has been encouraged by factors such as widespread smartphone use, government support, and the emergence of fintech solutions.
