If you have booked your stay with a third-party, then they may have further terms and conditions. Please discuss this with your third-party booking agent. Please keep up to date with all changes made. You are bound by the terms and conditions at the time you make your booking unless we notify you of any change or send you updated terms and conditions. You will be asked to confirm your acceptance to these Terms and Conditions at the time of making a reservation.
Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages. Our preferred communication method is phone or email, and as such we will wherever possible use this method to communicate your holiday details to you. On receipt of a UK mobile number we will also communicate your holiday details by SMS if no email address is available.
Hard copy correspondence will only be available in exceptional circumstances. It is your responsibility to ensure that all members of your Party have read, understood and agreed to these Terms and Conditions prior to visiting any of our Hotels.
Our VAT number is: You may also attend the Hotel reception to see if there is a room available. Please read and check your booking carefully before completing it. If you spot an error, please contact us as soon as possible.
Those under 18 years old are not permitted to stay in one of our Hotels unless a parent or guardian is also staying. Meals and other extras are not included within the room price unless otherwise stated at the time of making your booking. All other meals and extras must be paid for separately. You are not permitted to exceed the maximum occupancy of the room. In the event that you do exceed the maximum occupancy at any time you and your Party will be asked to leave the Hotel with no refunds or compensation.
