You, however, can easily reset your password or unlock your accounts on the NCID website by clicking on the appropriate link beneath the login prompt. If you cannot access the N. It is possible that the link between the two sites is down temporarily. If you need to unlock or change your password, the process is quick and simple. Find out how to change your password. If you are a state employee who needs service changes to a state-issued cellphone or mobile device, contact the cellular provider for assistance.
The front line for receiving and resolving customer-submitted incidents and service requests, the NCDIT Service Desk is the single point of contact for receiving, logging, classifying, prioritizing, resolving and escalating incidents and service requests within all NCDIT services. Many common reasons for calling the Service Desk, however, can be addressed online without ever needing to make a phone call.
These include:. For critical matters or time-sensitive requests, call or Calls are answered in the order in which they are received. You will automatically receive an email confirmation with the ticket or reference number that confirms that your request is being assigned to a work group.
The Service Desk also updates you as your incident or request is being worked on and once it has been resolved. The NCDIT Service Desk assigns a priority to every incident or service request using a prioritization model that ensures a consistent approach to fulfilling requests and resolving issues. Support Resources SVG. Department of Information Technology employees.
Problems Accessing the N. Immunization Registry If you cannot access the N. What are some common reasons to contact the Service Desk? How do I contact the Service Desk?
