Each review score is between 1 and This means that the more recent the review, the bigger the impact on the total review score calculation. We have people and automated systems that specialize in detecting fake reviews submitted to our platform.
If we find any, we delete them and, if necessary, take action against whoever is responsible. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors e. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking. They're also applicable regardless of the comment's tone. Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Promotional content will be removed and issues concerning Booking. Contributions should be appropriate for a global audience.
